Refund policy

Return & Refund Policy – Goofy Mart

At Goffy Mart, we strive to provide high-quality home essentials and trending products that make your life easier. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and in original packaging.

  • Return requests must be made within 7 days of delivery.

  • Items that are damaged, defective, or incorrect are eligible for return.

To initiate a return, please contact us with:

  • Your order number

  • A clear photo/video of the product

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (not due to our fault)

  • Items without original packaging

  • Personal hygiene products (if opened)

  • Products purchased on clearance or final sale

3. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued to your original payment method.

4. Replacement Policy

We offer free replacements if:

  • You received a defective product

  • You received the wrong item

You must provide photo/video proof within 48 hours of delivery.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • Shipping charges are non-refundable.

6. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order.

  • After this period, cancellations may not be possible as the order may have already been processed.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us for assistance

8. Contact Us

For any return or refund inquiries, please contact our support team:

Email: goofymartinfo@gmail.com
Response Time: 24–48 hours

By placing an order with Goofy Mart, you agree to this Return & Refund Policy.